MCO eComms Compliance solutions are continuiously enhanced to provide new and improved value to our users. This page contains the consolidated list of enhancements and quality improvements made available during Q2/2025.
🎉 New and Improved Features
MCO-142266 | Guide | 2025-05-07
Analytics Overview now include summary Guide statistics
When accessing the Analytics Overview page, customers with Guide, can now see their summary statistics integrated into the main overview to improve access to key statistics, including:
Revision Rate: Total revisions made in the last 30 days.
Number of Flags: Total flags raised in the last 30 days.
Number of Words Analyzed: Total words processed by the application in the last 30 days.
Number of Connected Endpoints: A real-time count of all currently connected endpoints.
MCO-145061 | Keep | Review | 2025-05-07
"Groups" is now collapsed by Default in Analytics Filter Panels
The Analytics Dashboards, e.g. Message Analytics, now collapse the Groups filter by default for improved navigation. To limit the selected Groups, simply expand the section and select the desired options.
MCO-143878 | Keep | Review | 2025-05-02
WhatsApp communications now include image support
Viewing embedded images in WhatsApp messages sent after May 2, 2025 is now supported.
MCO-142670 | Keep | Review | 2025-04-30
Improved Analytics Chart usability with updated colors
Analytics charts have been updated to make them easier to read when customers have multiple communication sources enabled.
MCO-142054 | Keep | Review | Guide | 2025-04-30
"Last 365 Days" added a quick date filter option
A new quick date select option for the "Last 365 Days" is now available across the application including on Archive Search, Inbox Filters, and Analytics.
MCO-144358 | Keep | Review | 2025-04-30
Info Panels easier to read
The Info Panel contains vital information about the Alert and Message on the right hand side of the screen. In order to make this information faster to consume we have improved the layout and functionality of this key display feature.
These improvements include:
Improved alignment and information spacing with clear section breaks
Consistent font sizing and styling across all elements
Keep participants to a single line with truncation for long identities
MCO-142672 | Review | 2025-04-29
Supervisor Analytics Report is now available for Export to CSV
Using the download button on the Supervisor Analytics report no exports the currently displayed reporting results to CSV format for offline recordkeeping and analysis in third-party tools.
MCO-142052 | Keep | Review | 2025-04-29
[No Subject] header in archived emails
Archived emails that have no subject are now displayed with a convenient placeholder of [No Subject] to explicitly convey a lack of email subject was supplied by the message sender.
MCO-142055 | Keep | Review | 2025-04-03
Enhanced Message Details Layout
To improve usability by making key message data more accessible and consistent throughout the application we have enhanced the messages display.
Message Date is now referred to as 'Sent At' to indicate it is the date the specific message was originally sent.
Message ID is now visible in top left corner similar to alerts
Message ID is given primary location at the top of the Info Panel
🐞 Bug Fixes
MCO-145067 | Keep | Review | Guide | 2025-05-19
Archived users showing in user list unexpectedly
Archived users were incorrectly appearing in search results when viewing the User list. This issue has been resolved, and now archived users will only be displayed when explicitly selected in the filter options.
MCO-149104 | Review | 2025-05-19
Inbox Alert details showing incorrect participants
Paging through alert details failed to refresh the Info Panel, causing incorrect participants to be listed. This issue has been resolved, and the participants now refresh correctly and consistently.
MCO-146584 | Keep | Review | Guide | 2025-05-19
User email with capitals is failing authentication
A mixed-case email address (userid) was failing authentication. This issue has been corrected, and password authentication is now case-insensitive for email addresses.
MCO-149390 | Keep | Review | 2025-05-16
Teams Chats not showing since April 24, 2025
An issue in Team Chat processing caused messages to not display for some customers starting on April 24, 2025. This has been resolved, and all Teams Chat messages are now up-to-date for all customers in the archive and inbox.
MCO-149108 | Review | 2025-05-16
Ignored Senders should not be case sensitive
Ignored sender identities were incorrectly applied only to all lowercase values, such as email addresses. This caused any sender identity with at least one uppercase letter to not be ignored. This behavior has been corrected, and ignored senders now act with case insensitivity.
MCO-146924 | Keep | Review | 2025-05-16
Short and "Unknown" number support for WhatsApp
Our WhatsApp archiving service now correctly captures phone numbers as short as 3 digits and 'Unknown' callers.
MCO-147612 | Keep | Review | 2025-05-07
Mapping unmapped participants erases existing mappings
When using the new feature to map unmapped message participants to an existing user profile, all previously existing source mappings were getting deleted. This fix resolves this defect so that any new mappings are added while keeping existing user source identity mappings in place.
MCO-142269 | Keep | Review | 2025-05-01
Teams Chat Integration Connect Request Returns Error
Resolved an issue where connecting to Teams Chat via the Integrations form sometimes failed to grant consent in Microsoft Entra. The consent form now returns consistently.
MCO-142287 | Keep | Review | 2025-04-21
Teams Chat Missing Sender
When the sender of a Microsoft Teams Chat is removed from the channel, they were not included as part of the message participants. This has been resolved and the sender is now always present in the message participants even after they leave a channel.
MCO-143857 | Keep | Review | Guide | 2025-04-03
Group Selection in Policy Definition Showing "Create User Group"
When editing a policy to apply it to specific groups, rather than All Users, the form was incorrectly displaying the Create User Group button. This has been resolved and the form now correctly displays the available groups to apply the policy to.
MCO-142391 | Keep | Review | Guide | 2025-04-01
Import Users from CSV failing to setup users for product emails
Bulk import of users via CSV file was correctly saving all user profile information but it was not configuring these users for product emails. Therefore, users created through this feature would not be able to recieve product emails such as "Reset Password" or "Alerts Assigned" notification emails. This has been resolved and imported users are now able to receive product emails correctly.