MCO eComms

This overview explains how ICE Chat capture works in MCO eComms, including how ICE exports message data, how MCO eComms receives it, and why user mapping is required for retention…

ICE Chat Overview

This article shows you how to configure ICE Chat message export, provide the Secure File Transfer Protocol (SFTP) credentials to MCO, and map ICE Chat users so communications can be…

Configuring ICE Chat capture

Configure ICE Chat message capture for archiving and surveillance.

ICE Chat

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

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This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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