Communications Sources
Source overviews, how to integrate, capture, and maintain
47 articles
Bloomberg
Configure Bloomberg Mail and Instant Bloomberg capture for archiving and surveillance. Includes historical data import.
- Bloomberg Messaging OverviewOverview of Bloomberg messaging support
- Configuring Bloomberg Mail and Instant BloombergThis article shows you how to configure Bloomberg data delivery to MCO eComms and map Bloomberg user identities so Bloomberg Mail and Instant Bloomberg communications can be archived and monitored.
Configure email journaling capture for archiving and surveillance.
- Email Journaling OverviewOverview of email journaling support
- Configure Microsoft Purview email journalingThis article shows you how to configure the non-delivery report mailbox and create a Microsoft Purview (M365) journal rule that sends journal reports to the MCO eComms journaling address.
- Configuring Google G Suite for email journalingThis article shows you how to configure third-party email archiving in Google Workspace so journaled email is sent to the MCO eComms journaling address.
- Mapping Users to Email AddressesThis article shows you how to add email address source mappings to a user profile so MCO eComms can associate email communications with the correct user.
- Configure Microsoft 365 journal report decryption for encrypted email captureThis article shows you how to configure your Microsoft 365 environment to enable journal report decryption so that MCO eComms can capture and archive email messages protected by Microsoft Purview…
- Importing Historical EmailsThis article explains how to prepare historical email files for import into MCO eComms when your organization is moving messages from a prior archive or email storage system.
ICE Chat
Configure ICE Chat message capture for archiving and surveillance.
- ICE Chat OverviewThis overview explains how ICE Chat capture works in MCO eComms, including how ICE exports message data, how MCO eComms receives it, and why user mapping is required for retention…
- Configuring ICE Chat captureThis article shows you how to configure ICE Chat message export, provide the Secure File Transfer Protocol (SFTP) credentials to MCO, and map ICE Chat users so communications can be…
iMessage
Configure Apple Messaging capture support for iMessage and related protocols
- iMessage OverviewThis overview explains how iMessage capture works in MCO eComms through FirmScribe, including what content is captured, how employees complete setup, and how captured communications are made available for retention,…
- Configure iMessage capture with FirmScribeThis article shows you how to complete the FirmScribe setup process so your iMessage and text message communications can be captured for archival and review in MCO eComms.
Configure LinkedIn Messaging capture and connect employee accounts for archiving and surveillance.
- LinkedIn OverviewThis overview explains how LinkedIn capture works in MCO eComms, including how supported LinkedIn communications are brought into the archive, associated with user profiles, and made available for retention, monitoring,…
- Configure LinkedIn Messaging for captureThis article shows you how to add LinkedIn Messaging as a communication source for a user in MCO eComms and send the user their account authorization link.
LSEG (Reuters) Messenger
Configure LSEG (Reuters) Messenger capture for archiving and surveillance.
- LSEG (Reuters) Messenger OverviewThis overview explains how LSEG Messenger capture works in MCO eComms, including the available log acquisition methods, how messages are brought into the archive, and why user mapping is required…
- Configuring LSEG (Reuters) MessengerThis article shows you how to configure LSEG Messenger log acquisition and map LSEG Messenger user identities so communications can be archived and monitored in MCO eComms.
Microsoft Teams Chat
Configure Microsoft Teams Chat capture for archiving and surveillance. Covers the current R&A integration method and the legacy integration.
- Implementing Microsoft Teams Chat (R&A)Steps to configure Microsoft Teams Chat capture for R&A
- Microsoft Teams ChatOverview of Microsoft Teams Chat capture
- Microsoft Teams Chat Interactive ExtractsHow to run interactive powershell script to export Teams Chats
- Implementing Microsoft Teams Chat (Legacy)Steps to enable Microsoft Team Chat capture
- Implementing Microsoft Teams ChatSteps to configure Microsoft Teams Chat capture integration
Microsoft Teams Voice & Meetings
Configure Microsoft Teams Voice and Meetings capture for archiving and surveillance.
- Microsoft Teams Voice & Meetings OverviewMicrosoft Teams Voice and Meetings capture brings supported Microsoft Teams calls and meetings into MCO eComms so they can be transcribed, retained, monitored, and reviewed according to your organization’s electronic…
- Configure Microsoft Teams Voice and Meetings captureThis article shows you how to configure Microsoft Teams Voice and Meetings capture so supported Teams calls and meetings can be recorded, transcribed, archived, and monitored in MCO eComms.
SFTP
Standards based file transfers for both one-time and ongoing data sharing purposes.
Signal
Overview Signal support and capture configuration
- Overview of Signal CaptureThis overview explains how Signal capture works in MCO eComms, including how TeleMessage captures supported Signal communications and how those communications are made available for retention, monitoring, and review.
- Setting Up Signal Capture on AndroidThis article shows you how to activate the Signal Capture app on an Android device so Signal communications can be captured by TeleMessage and made available to MCO eComms.
- Setting Up Signal Capture on iOSThis article shows you how to activate the Signal Capture app on an iOS device so Signal communications can be captured by TeleMessage and made available to MCO eComms.
Slack
Configure Slack capture for archiving and surveillance.
- Slack OverviewThis overview explains how Slack capture works in MCO eComms, including current support for exported Slack data, planned support for Slack Discovery API-based archiving, and how Slack communications can be…
- Configure Slack Discovery API captureThis article shows you how to connect the Slack Discovery API capture integration so Slack communications can be captured and made available for archival and review in MCO eComms.
- Import historical Slack dataThis article shows you how to export Slack workspace messages and upload the export file to the eComms SFTP location for archiving and surveillance.
SMS
Configure SMS/MMS capture from multiple carriers
- SMS OverviewThis overview explains how SMS source capture works in MCO eComms, including how supported text message communications are brought into the archive, associated with user profiles, and made available for…
- Configure SMS capture for VerizonThis article shows you how to prepare the Verizon SMS provisioning details MCO needs to request SMS and MMS capture setup through TeleMessage.
- Configure SMS capture for O2This article shows you how to prepare the O2 SMS provisioning details MCO needs to request SMS capture setup through TeleMessage and the mobile carrier.
- Configure SMS capture for BellThis article shows you how to prepare the Bell SMS and MMS provisioning details MCO needs to request Bell capture setup with TeleMessage and the carrier.
- Configure SMS capture for AT&TThis article shows you how to prepare the AT&T SMS provisioning details MCO needs to request SMS capture setup through TeleMessage and the carrier.
Symphony
Overview Symphony and capture configuration
- Symphony Messaging OverviewThis overview explains how Symphony Messaging capture works in MCO eComms, including how Symphony exports chat data, how exported files are provided to MCO eComms, and how captured communications are…
- Configure Symphony Messaging captureThis article shows you how to configure Symphony Messaging content export so MCO eComms can retrieve, decrypt, and archive Symphony communications.
Telegram
Configure Telegram message capture for archiving and surveillance.
- Telegram OverviewThis overview explains how Telegram capture works in MCO eComms, including how covered employees are provisioned, how the CM for TLGRM app captures messages, and how captured communications are made…
- Configure Telegram CaptureThis article shows you how to configure Telegram message capture for your firm so that covered employee communications are available for archiving and surveillance in MCO eComms.
- Set up the CM for TLGRM appThis article shows you how to download and activate the CM for TLGRM app on your mobile device so that your Telegram messages are captured for compliance purposes.
WeChat Work (WeCom)
Configure WeChat Work (WeCom) message capture for archiving and surveillance.
Configure WhatsApp message capture for archiving and surveillance. Covers both the Cloud Archiver and Phone Archiver deployment options.
- WhatsApp MessengerThis overview explains how WhatsApp capture works in MCO eComms, including the available capture options, how communications are captured, and how captured messages can be retained, monitored, and reviewed.
- Configure WhatsApp capture with FirmScribeThis article shows you how to complete the FirmScribe setup process so your WhatsApp communications can be captured for archival and review in MCO eComms.
- Implementing WhatsApp Phone ArchiverSteps to configure the WhatsApp Phone Archiver capture service
- Implementing WhatsApp Cloud ArchiverSteps to configure the WhatsApp Cloud Archiver capture service
Zoom
Configure Zoom capture for archiving and surveillance.