Unique in the market, MCO eComms Guide is the only technology solution that can measurably reduce the incidence of risky communications in an organization before they are sent. Through a patented approach of real-time analytics and in-the-moment notifications, employees are empowered to make better decisions in the language they use.
Desktop Notifications
While covered employees type, MCO eComms Guide is continuously analyzing language against active company policies for potential risk. If risk is detected a desktop notification appears to alert them to the risk with explanatory text describing the relevant policy with reference to company documentation and links to case studies that may reinforce the potential impact of the risk.
Desktop notifications are designed to maximize the effectiveness of encouraging employees to use lower risk language while minimizing disruption to work. On average users will see just 2 notifications per day with Fairwords Default Risk Policies.
Policy Management
Customers have the ability to create custom communication policies that are term-based lexicons, risk-specific notification text, company policy references, and case studies. Different policies may be applied to user groups enabling efficient management with the option of granular policy application.
Default Risk Policies
To enable customers to get value rapidly, MCO has bundled years of customer delivery, expert legal advice, and public domain case law to create a robust set of Default Policies. Customers may use these “as is”, disable all or part of them, or augment these with their own custom risks.
While these default policies are continually being updated, the following table contains some statistics on the current definitions.
Policy Name | Definition | Contents |
Regulatory Compliance | Language reflecting risk in regulated industries and general compliance risk covering domains such as Trading Compliance, Anti-Bribery & Corruption, and Collusion. | 190 Terms in 11 Lexicons |
HR Code of Ethics | Terms designed to provide specific guidance for handling issues such as harassment & bullying, discrimination, and sexual harassment | 248 Terms in 6 Lexicons |
Diversity, Equity & Inclusion | Words that reflect racial or other discriminatory bias that are contrary to the values of diversity, equity and inclusion (DEI). | 39 Terms in 20 Lexicons |
Advanced Detection
At the core of Guide is its ability to detect risk through powerful pattern-matching rules called Terms. Each defined Term includes a rule for pattern matching, risk level, and relevant training information to the specific type of risk.
Rules provide user-friendly syntax for defining the language the system needs to monitor. These patterns include:
Exact matches
Mandatory and optional wildcards
Mandatory and optional text variations
Words in close proximity to each other
Beyond pattern-matching terms, Guide also leverages AI to detect toxic language - such as bullying and harassment.
Analytics Dashboard
While Guide for Desktop is interacting with employees to ensure they are using careful language, statistical information is being continually collected to help compliance teams assess the efficacy of existing policies.
Specific insights available through Guide analytics include:
Communication Risk Trends | Historical trends and average rate of policy risk help organizations assess the overall efficacy of communication policies. |
Unapproved Application Risk | Discover risk associated with both approved and unapproved communications channels. |
Guide Training Impact | Measure the impact of Guide notification-based training on reducing repeated policy violations and direct prevention of risk through communication revision rates. |
Category Risk | Learn which categories of communication policy have the greatest occurrence in order to focus additional remediation and training in targeted risk-based resource-efficient ways. |
User Group Comparisons | Narrow the scope of identified communication risk to specific functions, lines of business, or geographic areas. Compare internal employee populations for benchmarking purposes. |
Benchmarks | Leverage Anonymous Benchmarks for comparison of Default Policies against the broader market. |