Communications archive applications can feel like a commodity service with no meaningful differentiation until an eDiscovery request occurs. Keep distinguishes itself with a powerful search to find just the right messages efficiently and a pricing structure that won’t be a surprise expense when responding to your next discovery request.

MCO eComms Keep is able to support the archival of a large number of message sources from a variety of services. Communications sent to Keep for archival are retained in the raw format provided to meet future discovery requirements. It is also processed into an index for fast ad-hoc retrieval and viewing.

Note: Messaging services sent from "Customer" are handled with support of a partner application, TeleMessage.

Archived communications are retained to the extent required by each customer's retention policies. When the retention period is complete the raw data and processing index data is automatically purged from the archive.

Retention periods are configurable from 30 days to 10 years and indefinite.

Retention default periods are set at the account level with the ability to override this at a user group and individual employee level.

With tens of millions of messages in a typical account, it is important to support searching the communications archive in an efficient manner. MCO has designed its search capability based on both common and less common criteria that analysts often need to locate historical messages.

Example common criteria for searching archived messages:

With Review also enabled, users may also search based on:

Messages processed when they are initially archived to enable fast retrieval later.

Collections (sometimes referred to as Cases) are used when researching messages to address a production request, audit, or other purpose. They act as a collaborative folder for collecting messages from multiple searches into a single referenceable location.

Collections may be created directly from archive search results or opened up to collect information from subsequent searches. In addition to providing a workflow around communications discovery work, the case provides two additional key features:

On-demand daily communications archive statistics by source. This report can be exported in CSV format that can be imported and analyzed in third-party business intelligence tools.