Configuring Journaling Rule for Office 365
Before configuring a Journaling Rule, confirm that you have received your dedicated MCO Journaling Address. Admins can create Office 365 journaling rules for all users, or for an existing distribution group. The rule can be set to journal internal messages, external messages, or all messages.
The majority of MCO users configure journaling to "all messages".
The instructions below describe setting up an Office 365 journaling rule manually. You do not need to follow these steps if you set automatic provisioning for journaling in Office 365 from the Provisioning tab in Archive Administration. The automatic provisioning option creates a single journaling rule in Office 365 for all users and all messages. User setting the rule must have Administrator Credentials.
To configure an Office 365 journaling rule:
Visit the Office 365 sign-in page, https://portal.office.com
Sign in with administrator credentials.
In Office 365 click the Admin app to open the Office 365 Admin center.
Go to the left nav bar of the Office 365 Admin center, open Admin centers, and select Exchange.
In the Exchange admin center, select compliance management, and then journal rules.
Review the value for the Send undeliverable journal reports to setting:
Click Select address, and then click Browse to select a dedicated mailbox. Or select an external contact to send NDRs to.
Click Save.
Note:
If you use an internal mailbox for the undeliverable journal reports, the mailbox is exempt from journaling.
Click the + icon to display the new journal rule dialog.
In the Send journal reports to box, specify your MCO Journaling Address.
In the Name box, enter a suitable name for this rule.
If you want the rule to apply only to a specific distribution group or user, do as follows:
From the If the message is sent to or received from... drop-down menu, select A specific user or group.
Select the distribution group or user, and then click Add.
Click OK. The new journal rule dialog now lists the selected group or user.
From the Journal the following messages... drop-down menu, select one of the following:
all messages (Recommended)
internal messages only
external messages only
Click Save.
Click Yes to create the rule.
The journal rule displays as disabled on the journal rules page. Select the ON check box to enable journaling.
Configuring Journaling Rule for Google G Suite
Visit the Google Documentation for how to configure this rule, which Google refers to as 3rd-party archiving.
This feature is only available with G Suite Enterprise and G Suite Enterprise for Education.
Setting up Third-Party Archiving
Sign in to your Google Admin console.
Sign in using an administrator account
From the Admin console Home page, go to Apps > G Suite > Gmail > Advanced settings.
(Optional) On the left, select the organization.
Under Routing, scroll to Third-party email archiving or, in the search field, enter Third-party email archiving.
Enter the MCO Journaling Address
Click Add Setting.
At the bottom, click Save.
Mapping Users to Email Addresses
Mapping users to their email addresses is critical so that eComms can know how to handle their communications.
Users are mapped to the primary email address in their profile by default and to additional Source Mappings configured to additional email addresses.
To add additional email addresses to a user profile.
Sign in to MCO eComms as a Admin user.
Navigate to Settings > Users page to locate specific users for mapping.
Open a user profile by clicking edit (pencil icon).
Locate the Sources section and select the
Editbutton. To put the section in editing mode.Select Add Source button to insert a new mapping record.
Select the Email in the Source name column and enter the email address in the Unique Identifier field. Click the check button when done editing the row.
Add additional email and other source identities as required.
Click Save button when done to save the mapping.
Immediately after adding this user source mapping, newly arriving emails with the entered email address(es) will be mapped to this user. Once mapped all retention and detection policies associated with this user will be applied moving forward.
Important! New source mappings will update existing messages and alerts in the account for search and display reference purposes. However, they will not retroactively apply retention and detection policies to messages already in the application.