MCO eComms Compliance solutions rely on role-based permissions to identify the activities that each user may perform. Every user has one role defined as part of their profile.

For instructions on changing user roles, see Changing a User's Role.

The following three roles are currently available for user assignment.

The Customer Administrator, Admin, is the superuser of the account that can view all data and perform all actions. Every account requires at least one Admin user.

The IT Admin user role is designed for technical support users tasked with maintaining users, groups, system integrations, and other supporting functions. These users have the ability to manage the application but do not have any access to communications or compliance data.

Most frequently, the IT Admin user will be tasked with maintaining users and their communications identity mappings.

Supervisor is a role designed for Compliance Users with responsibilities in the application limited to researching and reviewing communications. They may perform searches on the archive, collections, export, and inbox review.

They are limited in managing users, groups, policies, and settings.

The User role is for all covered employees. These users exist in the system for the purpose of mapping messages to them, assigning policies, and supervising their communications.

Users do not have direct login access to MCO eComms Compliance but, for Guide, they can perform self-service installation via emailed instructions.

The following table highlights the key differences in available user roles.