For MCO eComms administrators.
Mapping users to their email addresses is critical so that eComms can know how to handle their communications. Mapping ensures that messages are associated to the correct User Groups and appropriate retention and detection policies for the mapped user.
Users are mapped to the primary email address in their profile by default. Additional email source mapping is optional for situations where users send/receive emails from multiple email addresses.
Before you begin
Confirm you have administrator access to MCO eComms.
Confirm the user profile exists in MCO eComms.
Confirm the additional email addresses that should map to the user.
Confirm the user’s primary email address is correct on the user profile.
Steps
Sign in to MCO eComms as an administrator.
Go to Settings > Users. The Users page opens.
Locate the user you need to map.
Click Edit. The user profile opens.
Locate the Sources section.
Click Edit in the Sources section. The section enters edit mode.
Click Add Source. A new source mapping row appears.
In Source name, select Email.
In Unique Identifier, enter the email address that should map to the user.
Click the check icon. The source mapping row is saved in the profile editor.
Add any additional email addresses or other source identities required for the user.
Click Save. MCO eComms saves the user profile.
Important! New source mappings will update existing messages and alerts in the account for search and display reference purposes. However, they will not retroactively apply retention and detection policies to messages already in the application.
Result
Newly arriving email messages that match the mapped email address are associated with the user profile. Once the messages are mapped, the user’s retention and detection policies apply to future email communications.