What is LinkedIn capture?
LinkedIn capture brings supported LinkedIn communications into MCO eComms so they can be retained, monitored, and reviewed according to your organization’s electronic communications policy.
Overview
LinkedIn is a professional networking platform where employees may communicate with clients, prospects, colleagues, and other business contacts. These communications can include business records that your organization needs to preserve and supervise.
MCO eComms supports LinkedIn capture so organizations can include supported LinkedIn communications in their broader electronic communications review program. Captured content can be added to the archive and made available for monitoring, search, and review.
LinkedIn capture depends on the configuration used by your organization and the data made available through the supported capture method. As of this moment we currently capture:
LinkedIn Messages
How it works
Step | Description |
Confirm capture scope | Your organization confirms which LinkedIn users and communication types need to be captured. |
Configure the source | MCO or the implementation team configures the LinkedIn source for your environment. |
Connect users | LinkedIn users are associated with the correct MCO eComms user profiles. |
Import communications | Supported LinkedIn communications are brought into MCO eComms through the configured capture process. |
Apply policies | Once communications are associated with users, retention and detection policies apply based on your organization’s configuration. |
Review messages | Captured LinkedIn communications can be searched, monitored, and reviewed in MCO eComms. |
User mapping
User mapping allows MCO eComms to associate captured LinkedIn communications with the correct user profiles. Mapping is required so the correct retention and detection policies apply to each user’s communications.
If a LinkedIn communication cannot be matched to a user profile, it may appear as unmapped until the required user mapping is completed.
Message availability
LinkedIn communications may not appear in the archive immediately after setup is complete. Availability depends on the capture method, source configuration, and processing schedule.
After communications are imported and mapped, they can be retained and reviewed in MCO eComms according to the policies assigned to the user.