Overview
User roles determine what each person can access and do within MCO eComms. Administrators can update a user's role assignment at any time to reflect changes in responsibilities or access requirements.
The available roles are Admin, IT Admin, Supervisor, and User. For a full description of each role and its permissions, see User Roles.
Prerequisites
You must have Admin or IT Admin access to manage user roles.
Steps
Go to Settings > Users.
Locate the user whose role you want to change. Use the search field to find them by name if needed.
Click the pencil icon on the right side of the user's row to open their profile.
In the Personal Information panel, click Edit.
Open the Role dropdown and select the new role: Admin, IT Admin, Supervisor, or User.
Click Save.
The role change takes effect immediately.