New and Improved Features

Bug Fixes

MCO-212349 / MCO-212675 | Review, Guide | 2026-06-30

Supervisors and compliance analysts can now filter the Alert Inbox by specific lexicons and terms, in addition to the existing policy filter. The filter panel displays each lexicon and term with a counter showing the number of matching alerts, making it easier to prioritize review queues and focus on specific areas of compliance risk.

MCO-221057 | Review, Guide | 2026-06-30

The Alert Info Panel now includes a dedicated Policy section that displays the policies, lexicons, and terms that triggered a given alert. This provides reviewers with immediate context about why an alert was generated, without needing to navigate away from the alert view.

MCO-204960 | Review | 2026-06-30

The Alert Info Panel was updated to display communication participants in a dedicated Participants tab, separating participant information from other alert details. Vertical spacing adjustments were also applied throughout the panel to improve readability and navigation.

MCO-142283 | Keep, Review | 2026-06-30

Alert Metrics dashboards now support filtering by policy entities, including policies, lexicons, and terms. Compliance managers can use these filters to narrow metric views to specific areas of policy coverage, supporting more targeted reporting and oversight.

MCO-218383 | Review, Guide | 2026-06-30

The Alert and Supervisor Analytics dashboards now include a filter for Guide alerts, allowing supervisors to view and analyze alert data generated by the Guide product alongside Review alerts. This provides a consolidated view of compliance activity across both surveillance channels.

MCO-218398 | Review, Guide | 2026-06-30

Alert-focused compliance reports now incorporate Guide alert data. Organizations using both Guide and Review can generate unified reports that reflect alert activity across both products, supporting more comprehensive regulatory reporting.

MCO-221679 | Guide | 2026-06-30

Organizations subscribed to Guide as a standalone product now have access to the Alerts Inbox. Previously, the Alerts Inbox was only available when Guide was used in conjunction with other eComms products. This update ensures Guide-only users have full access to alert review and management workflows.

MCO-223129 | Review | 2026-06-30

Users can now export the contents of the Alert Inbox to a CSV file. The export includes all inbox entries without requiring filters to be applied first, providing a straightforward way to extract alert data for offline review, audit purposes, or external reporting.

MCO-225225 | Keep | 2026-06-30

Search results from the Archive can now be exported to a CSV file. This allows compliance teams to extract and retain records of archive searches for audit trails, regulatory responses, or further analysis outside the platform.

MCO-229749 | Guide, Review | 2026-06-30

Policies can now be exported to a CSV file directly from the platform. This supports compliance documentation workflows, policy audits, and the ability to share policy configurations outside of the system.

MCO-213701 | Guide, Review | 2026-06-30

Lexicons can now be exported to a CSV file. This makes it easier for compliance teams to document, review, and share lexicon configurations for audit and governance purposes.

MCO-224908 | Guide, Review | 2026-06-30

The CSV export template for Terms was updated to improve the structure and usability of exported data. The revised format makes it easier to review exported term configurations and use them for documentation or audit purposes.

MCO-213693 | Keep | 2026-06-30

The CSV specification format used for importing users was updated to improve clarity and usability. The revised format provides clearer field definitions and structure, reducing the likelihood of errors during bulk user imports.

MCO-216540 | Review | 2026-06-30

The user interface was updated to support separate retention policy configurations for Review alerts. Compliance administrators can now configure distinct retention settings for Review alert data independently of other data types, providing more granular control over data lifecycle management.

MCO-221377 | Guide | 2026-06-30

Resolved an issue where the Application field in Guide alert details was not consistently populated when first opening an alert. Users were previously required to refresh the page to view the correct application information. Alert details now display the Application value correctly on initial load.

MCO-221379 | Guide | 2026-06-30

Resolved an issue where the Alerts Inbox was not accessible for users whose subscription included only the Guide product. Users in this configuration were unable to access the inbox without also having another eComms product enabled. The Alerts Inbox is now available to all Guide users regardless of their subscription configuration.

MCO-218286 | Guide, Keep, Review | 2026-04-07

Two issues affecting the export of message Collections have been resolved. Users who attempted to download a completed collection export were receiving an "Access Denied" error and were unable to retrieve their files. Additionally, when exporting collections containing a large number of messages — particularly those with many attachments — the export would become stuck in a "Processing" status for an extended period, in some cases spanning multiple days.

Both issues have been corrected. Collection exports now download successfully, and large exports with attachment-heavy messages complete within an expected timeframe.