MCO eComms Compliance solutions are continuously enhanced to provide new and improved value to our users. This page contains the consolidated list of enhancements and quality improvements made available during Q4/2026.

New and Improved Features

Bug Fixes

MCO-263872 | Product: Review | Released: 2026-11-09 (26.4.3)

Context Actions in Alert Details lets you update instant-message (IM) alerts from sources such as Instant Bloomberg, ICE Chat, SMS, WhatsApp, and Microsoft Teams Chat. You can resolve, escalate, or move eligible alerts in the displayed conversation context to In Review in one confirmed action. A status summary shows how many alerts will change before you apply the update. Each changed alert retains its own audit trail, and you stay on the current alert while reviewing the conversation.

MCO-245686 | Product: Review | Released: 2026-11-09 (26.4.3)

The Audit Log records when you translate messages or alerts, including the person performing the action, the affected message or alert, and the source languages. This gives you visibility into translation activity during reviews without storing translated content in the audit record.

MCO-138064 | Product: Review | Released: 2026-10-26 (26.4.2)

You can create Sampling policies to automatically select a random sample of communications for review, complementing lexicon-based detection. Define the sampling percentage, time period, maximum message count, and applicable sources, then apply the policy to everyone or selected user groups.

Sampling indicators in Alert Details and Archive Message Details distinguish sampled communications from term-based alerts. This gives your compliance team a repeatable way to review communications beyond keyword matches and support your organization’s supervision requirements.

MCO-245618, MCO-245636, MCO-245796, MCO-248650 | Product: Keep, Review | Released: 2026-10-26 (26.4.2)

You can translate email and instant-message text into English directly in Message Details and Alert Details, helping you review multilingual communications without manually copying text into a separate translation tool. Email subjects are translated along with the message body, and translated content is marked so you can distinguish it from the original. Use Show Original to return to the original-language text.

MCO-267715 | Product: Review | Released: 2026-11-09 (26.4.3)

Alert Details displays up to 10 messages before and 10 messages after the alerted iMessage or WhatsApp message, provided they fall within 24 hours of that message. This resolves an issue that prevented the surrounding conversation from appearing.

MCO-256671 | Product: Keep | Released: 2026-11-09 (26.4.3)

Telegram messages can be captured when a participant’s phone number is hidden or unavailable, helping prevent gaps in the archive. Available participant information is retained without requiring a phone number.

MCO-274154 | Product: Review | Released: 2026-11-09 (26.4.3)

Guide alerts in the Inbox display captured text previews instead of blank entries. You can see message context at a glance and triage alerts without opening each alert’s details.

MCO-255234 | Product: Review | Released: 2026-10-26 (26.4.2)

The user import action is disabled while an upload is processing, preventing repeated submissions of the same file from creating duplicate user records.

MCO-265081 | Product: Keep | Released: 2026-10-26 (26.4.2)

Microsoft Teams capture handles temporary request failures, rate limits, and large sets of teams and channels more reliably, reducing interruptions that can prevent messages from reaching the archive.

MCO-256393 | Product: Guide | Released: 2026-10-05 (26.4.1)

Guide captures text more accurately, reducing unreadable characters in alerts and making captured communications easier to review.

MCO-260933 | Product: Keep | Released: 2026-10-05 (26.4.1)

Message Details displays instant-message content when the sender is identified as Unknown Sender, instead of showing a message-unavailable placeholder.

MCO-261225 | Product: Review | Released: 2026-10-05 (26.4.1)

The Ignore Sender action in the Inbox list correctly checks whether a sender is already ignored, so you can add a new sender without receiving an incorrect already-ignored message.