What is WeChat capture?
WeChat capture brings supported WeChat communications into MCO eComms through TeleMessage or FirmScribe so they can be retained, monitored, and reviewed according to your organization’s electronic communications policy.
Overview
WeChat is a messaging platform used for business and personal communications, particularly in China and with China-based contacts. These communications can include business records that compliance teams need to preserve and supervise.
MCO eComms supports WeChat capture through TeleMessage and FirmScribe. These providers capture supported WeChat communications and make them available for import into MCO eComms.
Your organization must have an existing WeCom business account before WeChat capture can be configured. The WeCom business account must be verified with a Chinese business license.
WARNING!: A verified WeCom business account with a Chinese business license is required for WeChat capture. Organizations that do not have this account in place cannot complete WeChat capture setup through MCO eComms.
Supported capture providers
Provider | Description |
TeleMessage | Captures supported WeChat communications and provides them to MCO eComms for archival and review. |
FirmScribe | Captures supported WeChat communications and provides them to MCO eComms for archival and review. |
How it works
Step | Description |
Confirm WeCom account status | Your organization confirms it has an existing WeCom business account verified with a Chinese business license. |
Choose a capture provider | Your organization works with TeleMessage or FirmScribe for WeChat capture. |
Confirm capture scope | Your organization confirms which WeChat users and communication types need to be captured. |
Configure provider capture | TeleMessage or FirmScribe configures the supported WeChat capture process for your organization. |
Provide data to MCO eComms | The capture provider makes supported WeChat communications available for import into MCO eComms. |
Map users | Admin users map WeChat identities to MCO eComms user profiles. |
Archive messages | Captured WeChat communications are added to the MCO eComms archive. |
Apply policies | Once messages are mapped, configured retention and detection policies apply based on your organization’s setup and license limitations. |
Review communications | Compliance users can search, monitor, and review captured WeChat communications in MCO eComms. |
WeCom account requirement
WeChat capture requires an existing WeCom business account. The account must be verified with a Chinese business license before capture can be configured.
This requirement is outside of MCO eComms setup. Your organization is responsible for creating, maintaining, and verifying the WeCom business account with the appropriate business license.
User mapping
User mapping allows MCO eComms to associate captured WeChat communications with the correct user profiles. WeChat users may need to be mapped by the identifier provided through TeleMessage or FirmScribe.
If a WeChat communication cannot be matched to a user profile, it may appear as unmapped until the required user mapping is completed.
Message availability
WeChat communications may not appear in the archive immediately after setup is complete. Availability depends on the capture provider, source configuration, transfer method, and processing schedule.
After communications are imported and mapped, they can be retained and reviewed in MCO eComms according to the policies assigned to the user.