For compliance administrators and mobile program administrators.
Before you begin
Confirm your organization meets the Verizon requirements for message archiving before you request onboarding.
Your organization has a business or enterprise account with Verizon.
You can sign in to Verizon’s Business Portal.
Your organization has an Enterprise Customer Profile Database (ECPD) profile set up with Verizon.
Your organization has chosen designated archive accounts linked to your ECPD profile.
SMS and MMS features are enabled on employee devices.
Your organization has agreed to Verizon’s terms and conditions to access archived messages.
A Mobile Directory Number (MDN) is enabled for the message archive service.
Text messaging and picture messaging are enabled for each MDN that requires capture.
The service is used only with approved accounts and customer-liable MDNs.
Messaging blocks are removed from all MDNs that need message capture.
NOTE: MCO coordinates all setup with TeleMessage and the mobile carrier.
Verizon SMS capture overview
Verizon SMS capture allows supported SMS and MMS communications from customer-liable Verizon mobile numbers to be archived for compliance review.
To start setup, your organization provides the required Verizon account and user details to MCO.
Employees do not need to install an application for Verizon SMS capture. Capture is provisioned through Verizon, TeleMessage, and MCO based on the approved mobile numbers.
Capture limitations
Enhanced messaging services are not captured through Verizon message archiving.
Messaging type | Capture support |
SMS | Supported when the MDN is provisioned and SMS is enabled. |
MMS | Supported when the MDN is provisioned and MMS is enabled. |
iMessage | Not captured through Verizon message archiving. |
RCS | Not captured through Verizon message archiving. |
WARNING: Message archiving does not start for an MDN until messaging blocks are removed. MDNs may receive opt-in messages even when an SMS or MMS block exists, but capture will not begin until the block is removed.
Confirm the Verizon account setup
Before submitting users for capture, confirm the Verizon account is ready for onboarding.
Requirement | Description |
Verizon account type | Your organization must have a Verizon business or enterprise account. |
Business Portal access | Your organization must be able to access Verizon’s Business Portal. |
ECPD profile | Your organization must have an Enterprise Customer Profile Database profile set up with Verizon. |
Archive accounts | Designated archive accounts must be linked to the ECPD profile. |
Verizon terms | Your organization must agree to Verizon’s terms and conditions for access to archived messages. |
Confirm the mobile number setup
Each mobile number that requires capture must be ready for message archiving.
Requirement | Description |
Customer-liable MDN | The mobile number must be a customer-liable MDN on an approved account. |
SMS enabled | Text messaging must be enabled for the MDN. |
MMS enabled | Picture messaging must be enabled for the MDN. |
Messaging blocks removed | SMS and MMS blocks must be removed before capture can begin. |
Archive service enabled | The MDN must be enabled for the message archive service. |
NOTE: If you only want to archive specific lines, tell your Verizon account manager before account onboarding begins.
Provide Verizon user details to MCO
Provide the required Verizon user and mobile number details to your MCO implementation representative or MCO Support.
Include the following information for each user who requires Verizon SMS capture:
Field | Description |
First name | First name of the employee. |
Last name | Last name of the employee. |
Email address | Employee email address used for identification and message metadata. |
Mobile number | Verizon mobile number in international format. |
MDN | Mobile Directory Number that should be enabled for message archiving. |
Account details | Verizon account or billing details required for onboarding. |
Capture scope | Whether the user requires SMS, MMS, or both. |
Submit setup details to MCO
Confirm the Verizon account prerequisites are complete.
Confirm each mobile number is customer-liable and approved for capture.
Confirm SMS and MMS are enabled for each MDN that requires capture.
Remove messaging blocks from each MDN that requires capture.
Provide the completed user and account details to your MCO implementation representative or MCO Support.
MCO reviews the details and coordinates with TeleMessage to complete Verizon SMS capture provisioning.
Verizon opt-in process
After MCO processes the request, Verizon may take up to 24 hours to finish adding the customer information.
After Verizon completes setup, Verizon automatically sends an opt-in text message to the provisioned MDNs. The message notifies users that their mobile number has been added to the Verizon message archiving service.
Each user must reply YES to confirm enrollment. After the user confirms, Verizon sends a message confirming that the device is provisioned for message archiving.
NOTE: By signing up for the service, users agree to the Verizon Message Archiving service limitations and terms and conditions.
Map users in MCO eComms
After provisioning is complete, users must be mapped in MCO eComms so captured Verizon SMS and MMS communications can be associated with the correct user profiles.
SMS users are typically mapped by mobile number.
Sign in to MCO eComms as an administrator.
Go to Settings > Users.
Locate the user you need to map.
Click Edit.
Locate the Sources section.
Click Edit in the Sources section.
Click Add Source.
In Source name, select the SMS source used for Verizon SMS capture.
In Unique Identifier, enter the user’s mobile number.
Click the check icon.
Click Save.
Result
After Verizon SMS capture is provisioned and users are mapped in MCO eComms, captured SMS and MMS communications are associated with the correct user profiles and reviewed according to your organization’s configured policies and license limitations.