For Microsoft 365 administrators.
Before you begin
Confirm you have administrator access to Microsoft Purview.
Confirm you have the MCO eComms journaling address.
Confirm whether the journal rule should apply to all users or only to a specific user or group.
Confirm whether the rule should capture all messages, internal messages only, or external messages only.
Confirm you have a dedicated internal mailbox for journal non-delivery reports.
Configure the journal NDR mailbox
A non-delivery report (NDR) mailbox receives undeliverable journal reports. You should configure a dedicated internal mailbox for journal NDRs before you create the journaling rule.
The journal NDR mailbox should:
Be used only for journal NDRs.
Not belong to a person.
Not be a shared support inbox.
Not be a shared operational mailbox.
Not be an email journaled inbox.
Not be included in the main journaling rule to MCO.
WARNING! Do not use the MCO eComms journaling address as the journal NDR mailbox. Journal NDRs should go to a dedicated mailbox that your organization monitors.
Steps
Sign in with administrator credentials. The Microsoft Purview portal opens.
In the left navigation, click Data Lifecycle Management.
Note: If Data Lifecycle Management does not appear in the left navigation, click Solutions, click Explore all, and then click Data Lifecycle Management.
Expand Exchange (legacy). The Exchange legacy options appear.
Under Exchange (legacy), review the value for Send undeliverable journal reports to.
Click Select address or Replace.
Click Browse.
Select the dedicated internal mailbox created for journal NDRs. You can also select an external contact if your organization sends journal NDRs to an external address.
Click Save. Microsoft Purview saves the journal NDR mailbox setting.
Click Journal rules. The journal rules page opens.
Click + New rule. The new journal rule form opens.
In Send journal report to, enter the MCO eComms journaling address.
In Journal messages sent or received from, choose the users the rule applies to:
Select Everyone to apply the rule to all users.
Select A specific user or group to apply the rule only to one user or group.
If you selected A specific user or group, click Select a user or group.
In the right panel, select the user or group, and then click Add. The selected user or group is added to the journal rule.
In Journal rule name, enter a name for the rule.
Note
Microsoft may populate or overwrite the rule name after you select the value in Journal messages sent or received from. You can edit the rule name before you submit the rule.In Type of message to journal, select one of the following options:
OptionDescription All messages Captures internal and external messages. This is the recommended option. Internal messages only Captures messages sent within your organization. External messages only Captures messages sent to or received from external recipients.
Click Next. The review page opens.
Review the journal rule settings.
Click Submit. Microsoft Purview creates the journal rule.
Result
Microsoft Purview sends journal reports that match the rule criteria to the MCO eComms journaling address. If a journal report cannot be delivered, Microsoft Purview sends the NDR to the dedicated journal NDR mailbox.
MCO eComms can process the journaled email communications according to your organization’s configured policies and license limitations.