Since Guide for Desktop relies on providing immediate notifications to employees when potential risk is detected, the performance of calls to the detection API is critical to the user experience. Anything beyond 2 seconds will feel like it is disconnected from what the user is typing and, therefore, be less effective.

Therefore, MCO eComms Guide focuses a lot of attention on providing a highly responsive API.

The risk detection and training response of Guide API is typically responds in 50 ms with a range of 5 ms to 500ms. With typical computer and network overhead the employee experience for Guide notifications is “in-the-moment” of typing.

The application is designed to scale out horizontally with increased load. So as user volume increases, employees will not experience a degradation in response times.