Implementing the WhatsApp Phone Archiver can be accomplished with the following steps.
Customer to collect user information of covered employees
In order to setup each covered employee, customers will need to collect and share with MCO employee full names, email addresses, device UUID, and phone numbers or indicate request for new virtual phone number. A form will be provided to complete this step.
MCO to setup customer specific journaling address
If needed, MCO will configure a separate secure journaling address for WhatsApp messages to be journaled to.
MCO to provide customer, configuration and user information to capture partner to complete setup
With the journaling address, customer information, and covered employee information previously collected, MCO will work with our partner to complete the setup the capturing service.
Test Capture Service
After setup, MCO and the customer will work together on training key personnel and testing the configured service before wider rollout. This is typically done with a handful of configured employee accounts to verify all customer specific configuration.
If the customer wants to use an MDM to rollout the app, this is when this will be configured and tested as well.
Users receive email instructions to install their app
Once setup has been verified, instructions will be emailed to all covered employees for downloading and installation their special WhatsApp application version.
Alternatively, customer may use MDM to remotely deploy
After testing is complete on a limited rollout, organizations that choose to automate a wider deployment may use their Mobile Device Management (MDM) software such as InTune, to remotely install the app on managed devices of covered employees.