Efficiently managing alerts is crucial for maintaining compliance and operational integrity. This guide will walk you through the process of resolving open alerts in the eComms Inbox/Review, ensuring that you can quickly address and close out any issues that arise.
Step 1: Accessing the Inbox
Start by navigating to the eComms Inbox - this page is your central hub for all alerts.
Step 2: Identifying Alerts
Within the Inbox, you'll find a list of open alerts. Click on an alert that you wish to resolve to view its details.
Step 3: Resolving an Alert
To resolve an alert, click the "Resolve" button located in the top right corner of the alert view. This action will close the alert and remove it from your open alerts list.
Quickly Resolve Alerts
Hover over the alert you intend to close. A "Resolve" button will appear on the far right side of the alert. Click this button to resolve the alert instantly.
Bulk Resolution of Alerts
Close multiple alerts simultaneously using the bulk resolution feature, saving time and effort.
Select Alerts: In the Inbox, check the boxes next to the alerts you wish to resolve.
Bulk Resolve: Click the "Resolve" button located at the top of the Inbox list. This action will resolve all selected alerts in one go.
Tip: Viewing Closed Alerts: Access the "Closed" tab in your Inbox to review or revisit alerts that have been resolved, keeping track of all actions taken.