MCO eComms

How to view and work with Alerts in the Review Inbox

Inbox Overview Terminology

Alert Workflow Terminology

Filter out messages from uninteresting Senders from Review

Ignored Senders

Reduce noise in review by excluding select text from detection

Ignored Text

How to Resolve Open Alerts in the Inbox

Audit Trial & Comments

Inbox Detailed Alert View

Status View / Inbox Tabs

Filter

Bulk Selection

Access to alerts and messages in MCO eComms is controlled by a combination of user roles and supervision configuration. Understanding this model is essential setting up the system and for…

How the eComms permissions model works

In eComms Review, which alerts a Supervisor can see is determined strictly by the single User Group tagged on each alert. Assignment is a separate workflow mechanism that indicates ownership…

How alert visibility and assignment work in eComms Review

Access to messages in the Archive the same supervision model as alert access in the Inbox, with one key difference: a message can carry multiple User Group tags simultaneously, and…

How message visibility works in the archive

Communications surveillance and supervisory workflow solution.

MCO eComms Review

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Because you already asked about invitations, this prototype demo can add the follow-up: use the role selector before sending each invite to limit access to the teammate responsibilities.

Prototype role-limiting follow-up

This prototype demo suggests starting with your workspace profile, inviting the team members who need access, and then connecting the integrations you use.

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In this prototype demo, integrations are configured from workspace settings. Choose the integration, connect the account, and review the enabled permissions.

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In this prototype demo, invite teammates from workspace settings, then choose the access each teammate needs before sending the invitation.

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This prototype demo does not have a scripted answer for that question yet. Try asking how to invite your team or open a source article. No production Fin API was called.

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